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The Messy Human Side of Organizations: Interview on “No Easy Choices”

In today’s volatile, uncertain, complex, and ambiguous (VUCA) world, many worry that by the time a strategy is built, the world will have already moved on and the strategy itself will be outdated before it’s even launched. Many articles explore the idea that the pace of change has outpaced the discipline of strategy—though (spoiler alert) they always circle back around to reaffirm the necessity of strategy.

What VUCA Demands From Organizations

In today’s volatile, uncertain, complex, and ambiguous (VUCA) world, many worry that by the time a strategy is built, the world will have already moved on and the strategy itself will be outdated before it’s even launched. Many articles explore the idea that the pace of change has outpaced the discipline of strategy—though (spoiler alert) they always circle back around to reaffirm the necessity of strategy.

The Number of Transformational Initiatives Has Skyrocketed

Through our respective experiences with transformations (Elizabeth leading change from the inside, Brooke accompanying leaders through change from the outside) we’ve reached a similar insight: changing behaviours and improving results comes from a mutually reinforcing integration of strategy and culture.

The Challenge for New Leaders

Often, a replacement executive is brought in as organizations move through natural phases. To draw an analogy to mountain climbing, reaching base camp and reaching the summit are two different phases, each with a separate skillset and each necessary to reach the ultimate goal. However, when there’s a leadership change, it is all too easy for the incoming executive to lean into a convenient narrative: “The old way of doing things doesn’t cut it and that’s why we need to change.”

When It Comes to Talent

The next five years will be a critical time for talent management because by 2030 even the youngest Baby Boomers will turn 65. But there’s a persistent challenge to making the most of your people’s potential: when it’s time for change, we too often reach outside the organization, dreaming of that superstar who is just waiting to arrive – if only we can find them.

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